LinHES Forums :: View topic - APC UPS stopped working with R5E50

root@dragon:/dev# tail /var/log/daemon.log
Feb 4 19:41:32 dragon apcupsd[3951]: apcupsd FATAL ERROR in linux-usb.c at line 649 Cannot find UPS device -- For a link to detailed USB trouble shooting information, please see <http://www.apcupsd.com/support.html>.
Feb 4 19:41:32 dragon apcupsd[3951]: apcupsd error shutdown completed

root@dragon:/dev# lsusb
Bus 002 Device 001: ID 0000:0000
Bus 001 Device 002: ID 06a3:3509 Saitek PLC P3000 RF GamePad
Bus 001 Device 001: ID 0000:0000

root@black2:~# lsusb | grep -i ups
Bus 001 Device 003: ID 051d:0002 American Power Conversion Back-UPS Pro 500/1000/1500

root@black2:~# sed -e '/^[ \t]*#/d' -e '/^[ \t]*$/d' /etc/apcupsd/apcupsd.conf
UPSCABLE usb
UPSTYPE usb
DEVICE
LOCKFILE /var/lock
ONBATTERYDELAY 6
BATTERYLEVEL 5
MINUTES 3
TIMEOUT 0
ANNOY 300
ANNOYDELAY 60
NOLOGON disable
KILLDELAY 0
NETSERVER on
NISIP 127.0.0.1
NISPORT 3551
EVENTSFILE /var/log/apcupsd.events
EVENTSFILEMAX 10
UPSCLASS standalone
UPSMODE disable
STATTIME 0
STATFILE /var/log/apcupsd.status
LOGSTATS off
DATATIME 0

Feb 4 22:33:49 dragon kernel: usb 1-1: new low speed USB device using ohci_hcd and address 3
Feb 4 22:33:49 dragon kernel: usb 1-1: configuration #1 chosen from 1 choice
Feb 4 22:33:49 dragon kernel: hiddev96: USB HID v1.10 Device [APC Back-UPS ES 500 FW:801.e5.D USB FW:e5] on usb-0000:00:02.0-1

Author:	twbutler [ Sun Feb 04, 2007 7:00 pm ]
Post subject:	APC UPS stopped working with R5E50
I have an APC UPS connected to my Myth box with a USB cable. I had this set up and working in previous KnoppMyth releases using apcupsd, but after upgrading to R5E50, I cannot get apcupsd to "see" the UPS. Code: root@dragon:/dev# tail /var/log/daemon.log Feb 4 19:41:32 dragon apcupsd[3951]: apcupsd FATAL ERROR in linux-usb.c at line 649 Cannot find UPS device -- For a link to detailed USB trouble shooting information, please see <http://www.apcupsd.com/support.html>. Feb 4 19:41:32 dragon apcupsd[3951]: apcupsd error shutdown completed root@dragon:/dev# lsusb Bus 002 Device 001: ID 0000:0000 Bus 001 Device 002: ID 06a3:3509 Saitek PLC P3000 RF GamePad Bus 001 Device 001: ID 0000:0000 I think the problem is that the new USB functionality in R5E50 is somehow not detecting the UPS's USB connection? Has anyone else ran into this yet, and solved it? Thanks... TWB [/code]

Author:	tjc [ Sun Feb 04, 2007 8:14 pm ]
Post subject:
Mine is working. - Do you see the hardware being recognized in the logs? Code: root@black2:~# lsusb \| grep -i ups Bus 001 Device 003: ID 051d:0002 American Power Conversion Back-UPS Pro 500/1000/1500 - Do you have the cable type and UPS type set to "usb" and the device set to nothing (rather than a specific device) to let it autodetect? Code: root@black2:~# sed -e '/^[ \t]#/d' -e '/^[ \t]$/d' /etc/apcupsd/apcupsd.conf UPSCABLE usb UPSTYPE usb DEVICE LOCKFILE /var/lock ONBATTERYDELAY 6 BATTERYLEVEL 5 MINUTES 3 TIMEOUT 0 ANNOY 300 ANNOYDELAY 60 NOLOGON disable KILLDELAY 0 NETSERVER on NISIP 127.0.0.1 NISPORT 3551 EVENTSFILE /var/log/apcupsd.events EVENTSFILEMAX 10 UPSCLASS standalone UPSMODE disable STATTIME 0 STATFILE /var/log/apcupsd.status LOGSTATS off DATATIME 0

Author:	twbutler [ Sun Feb 04, 2007 9:15 pm ]
Post subject:
No, the device is not being recognized - this is the problem, I think. lsusb does not show the UPS, as it used to with previous releases. Yes, I do have the apcupsd.conf file properly configured as you suggest. I tried unplugging the cable and re-inserting it into a different USB port, but no go. I guess the cable could have gone bad, but that would be a very unlikely coincidence.

Author:	twbutler [ Sun Feb 04, 2007 9:54 pm ]
Post subject:	Big Doh!
tjc, People's time is valuable, and I am very sorry to have taken yours unnecessarily. I rechecked my usb cable, and found that the end that plugs into the UPS was not fully seated. I replugged it and voila: Code: Feb 4 22:33:49 dragon kernel: usb 1-1: new low speed USB device using ohci_hcd and address 3 Feb 4 22:33:49 dragon kernel: usb 1-1: configuration #1 chosen from 1 choice Feb 4 22:33:49 dragon kernel: hiddev96: USB HID v1.10 Device [APC Back-UPS ES 500 FW:801.e5.D USB FW:e5] on usb-0000:00:02.0-1 "apcaccess status" cmd is able to communicate with the UPS, and all appears well now. Again, apologies for this. Thanks, TWB

Author:	tjc [ Sun Feb 04, 2007 11:23 pm ]
Post subject:
No sweat. It's always nice when it turns out to be something simple. Hopefully somebody else will find this info useful in the future.

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